Identify and capitalize on key opportunities to improve retention and drive growth.
Support the achievement of business objectives by facilitating and supporting all aspects of customer on boarding, enablement, and training
Align objectives and bridge communications with cross-functional teams to ensure optimal customer advocacy, escalation resolution,and product roadmap development.
Achieved $30,582 in new sales in 2021 with an average deal size of $1,054.
Gain a deep understanding of client needs and goals in order to provide relevant solutions.
Resolve complex issues in a timely and professional manner, including escalated issues.
Draft and maintain accurate records outlining customer interactions and prepare detailed reports.
Drive continuous improvement by identifying inefficiencies and recommending impactful solutions.
Contribute to operational excellence by training, mentoring, and supporting new staff members.
Maintained responsibility for growing, servicing, and overseeing the existing install base of customers.
Played a key role in driving sales through in-depth discovery calls, product demonstrations, and forecasting opportunities in Salesforce.
Charted the successful development of targeted sales campaigns and social media sales strategies as well as facilitated virtual customer meetings to drive sales.
Facilitated regular meetings with customers in order to perform account reviews, evaluate customer sentiment, and proactively resolve issues.
Provided tailored solutions based on customer needs and goals by assessing needs.
Participated in professional development opportunities, training, and meetings to grow skills.
Responded to customer inquiries, concerns, and issues in a timely and professional manner.
Assisted with projects focused on continuous improvement and process optimization.
Documented all details of customer interactions, issues, and sales.
Initiated sales-ready meetings and opportunities by proactively prospecting, educating, and qualifying inbound leads.
Earned recognition for successfully generating $350K+ in pipeline per quarter.
Influenced product development and feature enhancement by analyzing and reporting customer trends and feedback.
Demonstrated strong knowledge of modern sales techniques, trends, and best practices.
Used multiple channels, methods, and strategies for identifying and outreaching sales leads.
Devised impactful strategies and plans to maximize retention and business growth.
Earned recognition for consistently achieving established sales targets and goals.
Fostered and maintained collaborative working relationships with colleagues, customers, and leadership.
Demonstrated success working independently to oversee the full sales cycle from contact to close.
Delivered engaging and effective sales presentations.
Utilized internal resources to proactively identify pricing and growth opportunities.
Played a key role in achieving $3.1M in revenue in 2015 and $2.8M in 2016.
Accomplished 106% of the established sales revenue target in Q1 2017.
Closed a $500K Savannah River Site deal while overseeing a renewable book of business; maintained a strong focus on upselling.
