Soft Systems – Rich Picture (10%)
Choose an organisation or business and generate a ‘Rich Picture’ which portrays the customer/supplier relationship e.g. Ryanair. Your analysis should be drawn from the perspective (viewpoint) of the customer who is using the products or services and should consider points of potential conflict and inter connectivity between two parties, customer and supplier.
State any assumptions you make when producing the model.
Note a customer can take different forms, for example student, patient, etc.