Prepare a report for the Quality Managers of British Airways. In your report you are
expected to identify and describe the concept of quality management.
Additionally, you are expected to outline the major issues currently experienced
by the organisation and assess the impact of one of the techniques like Kaizen or
Benchmarking could have in terms of delivering consistent and effective quality
management. Also, you need to provide applicable recommendations to improve
the quality
Prepare a report for the Quality Managers of British Airways. In your report you are expected to identify and describe the concept of quality management.
