The five steps to conflict resolution by AMA Staff
After reading the attached article(The five steps to conflict resolution by AMA Staff), create a step-by-step guide for resolving conflict, then create a scenario where you practice what you just learned.
For the assignment you are to create an interaction with a person you know, and practice.
1)One thing you wanted to practice from the reading assignment about conflict resolution
2)Who is the person you chose to help you practice
3)How did you prepare for the roll-play? Follow the model you created.
4)How did the roll-play go in your opinion
5)How did the roll-play go from the perspective of the person who worked with you
6)What did you learn
7)What would you want to change if you were to do it again
8)What are 3 main points that stand out to you in the reading assignment and your search about how to resolve conflict.
9)Share an example of a personal application that applies to the reading
10)What you agree with and what you disagree with in the reading
11)Ask a question about what you read that you don’t understand
