What or who is the source of problems in this case(EVERY COIN HAS TWO SIDES)? What actions, if any, do you think have been ineffective?

Case Study Analysis
CASE STUDY I: EVERY COIN HAS TWO SIDES. 
Task
Format: a single-spaced, maximum one-page
If you integrate resources beyond your textbook, cite them and provide references at the end of the paper. It will not be counted in the page length.
Questions (indicate the question number in your responses.)
1. [Background] How would you summarize what is going on here? Provide a concise summary that highlights the main plot points.
2. [Analysis] What or who is the source of problems in this case? What actions, if any, do you think have been ineffective?
3. [Recommendation] What do you think Paul should suggest next? What possible next steps would you propose at the individual, team, or organization-wide levels? Provide at least two specific, realistic solutions or changes with rationale.
What or who is the source of problems in this case(EVERY COIN HAS TWO SIDES)? What actions, if any, do you think have been ineffective?
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