To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why?

Assignment: Quality Management (MGT 424)

Question(s):

In your own words, summarize the article. ( 150 – 200 words ) ( 5 marks )

To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 5 marks )

Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words) ( 5 mark )

 

To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why?
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