conveying

Write a letter and cast yourself in the role of a customer who has had a problem with the product or service the company/business you wrote about in the company memo.

Bad News Claim and Denial This assignment will mirror the assignment of good news and adjustment, except in this case you will NOT be able to grant the adjustment your customer asks for. For the first letter of the assignment, you will once again cast yourself in the role of a customer who has had […]

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