Discussion: Changing The case is focused on change within British Airways. In reviewing the case study on British Airways it is important to consider the full 10 year period described in the case study (1980-1990). British Airways transformed itself from an organization of inefficiencies into a customer-focused and financially healthy organization. Reflect on the transformative […]
What was life like at the “old” British airways? What were the critical factors in the successful transformation?
Changing the Culture at British Airways The case is focused on change within British Airways. In reviewing the case study on British Airways it is important to consider the full 10 year period described in the case study (1980-1990). British Airways transformed itself from an organization of inefficiencies into a customer focused and financially healthy […]