Hospital’s leadership

What work needs to be done by the hospital’s leadership to manage the internal and external (public) reaction to the error and the patient’s death? What should leadership do to help the hospital recover from this error?

Read the case study “It Could Have Happened to Anyone”from Quantum Leadership. Then answer the following questions: If you are Judy, what steps would you take with your nursing staff to stabilize their emotions about the situation? What should Judy do to heal the brokenness on the unit and to prevent the potential reoccurrence? What […]

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