To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain.

Assignment-1 Read the case “The Decline of Sears” This case is derived from the textbook/e-textbook “Management: A Practical Introduction” by Angelo Kinicki. Answer the following questions: The Decline of Sears Sears, Roebuck and Company, commonly called Sears, was founded in 1892 to sell one product— watches. By 1989 the company had grown into the largest […]

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