Senator Blah

Create a cause and effect diagram, with the effect being the type of error. Describe how you would determine which point(s) in the process accounts for most of the errors.

The Senator’s Mail In Senator Blah’s office, mail consumes the full-time attention of 43 out 68 staff members, and some attention from everyone. The incoming mail load varies from 1000-5000 letters per day and 300-2000 e-mails per day. About 2% of the e-mails have complex documents attached. The senator wants the office to respond to […]

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