Service blueprint

Conduct market research to identify a critical incident where a customer is extremely dissatisfied with the service firm, its staff, or the service provided.

INTERNATIONAL BUSINESS, MARKETING, AND BRANDING INTEGRATED SERVICES MARKETING Coursework Brief This coursework involves developing a 3000-word written report analysing a service organisation in relation to critical incidents/service failure. Task Brief 1. Select a service company operating in one of the following industries: Fast food company Transportation Personal grooming Financial services Telecommunications 2. You have been […]

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