service user

Read the statements in Table 1 of the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Then explain how you might accurately reflect what the service user is saying each statement to be helpful.

SIMPLE AND COMPLEX REFLECTIVE LISTENING STATEMENTS Read the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Consider the relationship between accurate empathy and reflective listening. Review the remaining Learning Resources on reflective listening. Think about the differences between simple and complex reflections. Read the statements in Table 1 of the article, “The […]

Explain the types of challenging situations that you might face in your working environment and explain how you might manage them.

Challenges and how to deal with service users and family Explain the types of challenging situations that you might face in your working environment and explain how you might manage them. Explain ways to manage challenging situations.

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