system matrix

Give an example of the service-profit chain for movie theaters. Define each of the components in the chain and explain how you would measure each.

Assignment Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low). Check clearing in a bank Bank teller Bank loan officer Locate each of the following […]

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