The aim of this unit will provide students with comprehensive understanding of the diverse accommodation services available to guests. Students will gain an overview of accommodation services, the different forms of ownership and classification systems.
The functions of the front office will be introduced, and they will explore the role of the front office plays within accommodation services. The importance of housekeeping management will also be assessed along with facilities and security functions of accommodation services.
Students will also be able to identify trends and techniques for the sector and the impact they have on the different functions, services and guest provisions.
To succeed in this unit, you are required to follow the scenario provided and complete all the required assessment criteria. Your submissions should demonstrate your understanding of how your research links coherently to these aspects of Managing Accommodation services.
Learning Outcomes
By the end of this unit, students will be able to:
1. Explain the types of accommodation services available within the hospitality industry.
2. Discuss the role of the Front Office department within accommodation services.
3. Assess the contribution of the Housekeeping department to providing effective accommodation services.
4. Explore the role facilities and security plays within accommodation services.
